Contact Us

Effective Date: November 12, 2026
Last Updated: November 12, 2026

Get in Touch with Pivsora

We welcome questions about shopping at Pivsora, including product details, orders, payments, deliveries, returns, and after-sales assistance. Our customer support team can help you understand your order status and the steps available when something does not go as expected.

For faster assistance with an existing purchase, please include your order number, the email address used at checkout, and a short explanation of your concern. If you are reporting a damaged or incorrect item, photographs can help us assess the matter.

Customer Support

Website: https://pivsora.com

Support Email: service@pivsora.com

Contact Phone: +86 13069417283

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

You may email us at any time. Messages received outside business hours will be reviewed during the next available support period. Response times depend on the nature of the request and current inquiry volume.

Order and Delivery Assistance

For questions about an order, please provide the relevant order number. We can assist with inquiries relating to order confirmation, processing, shipment information, delivery difficulties, and discrepancies between the items ordered and received.

If you need to correct shipping information, contact us as soon as you notice the error. Address changes may not be possible once an order has entered the shipping process.

Returns and Refunds

If you wish to request a return, exchange, or refund, please contact us before mailing any merchandise.

Once a return request has been reviewed, we will provide the applicable instructions and an authorized return destination when a physical return is required.

Our registered company address is provided for business identification. It is not automatically a warehouse, service center, or authorized return address.

Please refer to our Return & Refund Policy for eligibility conditions, return procedures, and refund processing information.

Business Information

Operating Company: Hubei Lingtongxia Trading Co., Ltd.

Unified Social Credit Code (USCC): 91420114MAKFCQRD1D

Company Address: Factory Building 6-1741, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province