Terms of Service

Effective Date: November 12, 2026
Last Updated: November 12, 2026

1. Scope of These Terms

Welcome to Pivsora. These Terms of Service ("Terms") describe the conditions for using https://pivsora.com (the "Website") and placing orders through it. The operating company is Hubei Lingtongxia Trading Co., Ltd., Unified Social Credit Code (USCC): 91420114MAKFCQRD1D. In these Terms, "Pivsora," "we," "us," and "our" refer to the store's operations, and "you" refers to a visitor or customer.

By accessing the Website or completing a purchase, you agree to these Terms insofar as the law permits. If a provision conflicts with a non-waivable consumer protection in your country or region, that protection prevails.

2. Eligibility, Minimum Age and Accurate Information

You must be at least 18 years of age and legally capable of entering into a binding purchase agreement to use the Website, register for an account, or place an order. If the laws applicable to you require a higher minimum age, that higher age requirement applies.

By using the Website, registering an account, or making a purchase, you represent and warrant that you meet these age and legal capacity requirements.

You agree to give accurate, complete, and current contact, billing, and delivery information. You must not use another person's identity or payment credentials without authorization.

We reserve the right to restrict access, refuse transactions, or suspend accounts where we reasonably determine that these eligibility requirements have not been met, subject to applicable law and any mandatory consumer rights.

3. Registering a Customer Account

If account registration is offered, you may create an account through the registration process available on the Website. You must provide information that you are authorized to use, keep it reasonably current, and avoid registering accounts for impersonation, fraud, automated abuse, or interference with other shoppers. Availability of an account does not guarantee acceptance of a purchase.

Certain checkout features may be usable without an account. Where login is required for a specific feature, the Website will indicate the available authentication method.

4. Login Credentials and Password Safekeeping

You are responsible for taking reasonable steps to safeguard account access. Where a password is used, select a strong, unique password, do not reuse it across unrelated services, and do not disclose it to others. Protect any one-time verification codes or sign-in links, and sign out after using shared devices. Do not give passwords or authentication codes to anyone claiming to be customer support.

If you suspect unauthorized account use, a compromised password, or a suspicious login, promptly email service@pivsora.com. We may verify your identity before disclosing account information, changing account details, or assisting with recovery. We may require an additional security step when necessary to protect an account.

5. Your Responsibility for Account Activity

You are responsible for actions you authorize through your account and for keeping your account information accurate, subject to applicable law. You are not automatically responsible for unauthorized activity merely because it happened under your login; responsibility will be assessed under the circumstances and applicable consumer law.

You must not attempt to bypass security measures, access another user's account, deploy malicious software, misuse discount or checkout mechanisms, make fraudulent purchases, or interfere with the Website's operation. We may reasonably restrict or suspend access to protect users, investigate suspected abuse, or comply with legal requirements. Any such action will not remove rights relating to valid purchases or mandatory refunds. Contact us to request account-access help or account closure.

6. Product Descriptions and Availability

We aim to provide understandable product information, including available options, pricing, and relevant characteristics. Screens and devices may show colors or images differently. Product availability can change, and we may correct an obvious description or price error. If a correction materially affects an order, we will contact you and provide any remedy required by law rather than silently substituting a different product.

7. Orders and Contract Formation

Placing an order submits a request to buy the selected goods. An automated acknowledgement confirms receipt of your order but is not necessarily final acceptance. An order is accepted when we confirm its acceptance or proceed with fulfillment in a manner that indicates acceptance. We may reject an order for a lawful reason, such as insufficient inventory, payment failure, a delivery restriction, or suspected fraud. If funds were taken for an order we do not accept, we will arrange the appropriate reversal or refund.

8. Prices, Payment and Taxes

The applicable product prices, available payment methods, shipping charges, and amounts collected at checkout are shown in the checkout process. You authorize charges using the payment method you select and have permission to use. Taxes or duties assessed by destination authorities may apply in accordance with the Shipping Policy and applicable pre-contract disclosure rules. We do not guarantee a particular payment method will be available for every customer or destination.

9. Processing, Delivery and Risk

Our standard order preparation period is 1–3 business days after payment confirmation. Once an order is dispatched, the estimated shipping transit period is 7–15 business days. Processing and transit are distinct periods, and delivery estimates are not guaranteed arrival dates. Delivery options and associated fees are those displayed at checkout. Responsibility for goods during delivery, including the point at which risk transfers, is governed by applicable law.

10. Cancellation, Returns and Refunds

You may request cancellation before dispatch; whether an order can be stopped depends on its fulfillment status and your statutory rights. Under our voluntary return arrangement, eligible return requests may be initiated within 30 calendar days after delivery. Approved refunds are initiated to the original payment method within 10 business days after approval, or sooner when law requires. Your bank or payment provider may take additional time to post the amount. We do not charge a restocking fee. Full conditions appear in our Return & Refund Policy.

11. Acceptable Website Use

Use the Website only for lawful purposes. You may not copy protected website content for commercial redistribution without authorization, interfere with checkout or customer records, attempt unauthorized automated access, or upload harmful code. We may take proportionate measures to maintain the security, reliability, and lawful operation of the Website.

12. Intellectual Property and Third-Party Links

The Website's text, design, images, logos, and other protected materials are owned by their respective rights holders. Access to the Website does not transfer those rights. External sites or services linked from Pivsora may be governed by their own terms. We are not responsible for independent third-party content or actions beyond responsibilities imposed by applicable law.

13. Privacy and Communications

Please read the Privacy Policy for details on personal information, cookies, transaction data, and privacy requests. Order-related notices may be sent to the contact details you supply. Optional marketing communications are governed by applicable consent and unsubscribe requirements.

14. Liability and Consumer Protections

We aim to operate the Website with reasonable care but cannot promise uninterrupted availability. To the extent permitted by applicable law, we are not liable for remote or unforeseeable indirect losses. Nothing in these Terms excludes liability for fraud, intentional wrongdoing, injury where such exclusion is prohibited, or other liability that cannot legally be limited. Nothing restricts your mandatory rights concerning goods that are faulty, misdescribed, missing, delayed, or otherwise not supplied as required.

15. Updates, Governing Law and Jurisdiction

15.1 Updates to These Terms

We may update these Terms for operational, technical, or legal reasons and will update the date at the top. Changes will not retroactively remove rights under an accepted order unless the law allows.

15.2 Governing Law

These Terms and any disputes arising out of or relating to the use of the Website, transactions conducted through Pivsora, or the contractual relationship between you and Pivsora shall be governed by and interpreted in accordance with the laws of the People's Republic of China, to the extent permitted by applicable conflict-of-laws rules.

This choice of law does not exclude or limit any mandatory consumer protection laws, statutory rights, or other non-waivable legal protections applicable to you in your country or region of residence. Where applicable law requires a different governing law for a consumer transaction, that mandatory requirement shall prevail.

15.3 Dispute Resolution and Jurisdiction

If a dispute, complaint, or disagreement arises in connection with these Terms, your use of the Website, or a purchase made through Pivsora, you may contact us at service@pivsora.com to seek an amicable resolution.

If the dispute cannot be resolved through communication, the parties agree, to the extent permitted by applicable law, to the non-exclusive jurisdiction of the competent People's Court in Caidian District, Wuhan, Hubei Province, People's Republic of China, provided that such court has jurisdiction under applicable procedural law.

This jurisdiction provision shall not override mandatory rules concerning court jurisdiction, exclusive jurisdiction, or consumer protection. Nothing in these Terms prevents a consumer from bringing a claim before another court of competent jurisdiction, including courts in the consumer's place of residence, where such a right is provided by applicable law.

15.4 Preservation of Consumer Rights

Nothing in this section limits any mandatory rights or remedies available to consumers under applicable law, including rights relating to defective products, refunds, delivery obligations, unfair contract terms, or access to legally authorized dispute resolution procedures.

If any part of this section is determined to be invalid or unenforceable by a competent court, the remaining provisions shall continue to apply to the extent permitted by law.

16. Contact and Company Details

Operating Company: Hubei Lingtongxia Trading Co., Ltd.

Unified Social Credit Code (USCC): 91420114MAKFCQRD1D

Company Address: Factory Building 6-1741, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province

Website: https://pivsora.com

Support Email: service@pivsora.com

Contact Phone: +86 13069417283

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)