Privacy Policy

Effective Date: November 12, 2026
Last Updated: November 12, 2026

1. The Purpose of This Notice

Shopping online involves several separate activities: looking at products, deciding whether to place an order, arranging payment and delivery, and possibly contacting support afterward. Each activity creates different information needs. This Privacy Policy explains the information connected with the Pivsora website at https://pivsora.com, why it may be processed, and the choices and rights available to you.

This notice concerns personal information handled in connection with the Pivsora online store. A payment service or other independent provider may also have its own privacy notice when it determines how to process information for its separate purposes.

2. Data Controller

The organization responsible for determining the purposes and means of Pivsora's own handling of personal information is:

Data Controller: Hubei Lingtongxia Trading Co., Ltd.

Unified Social Credit Code (USCC): 91420114MAKFCQRD1D

Registered Company Address: Factory Building 6-1741, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province

Website: https://pivsora.com

Privacy Contact: service@pivsora.com

Contact Phone: +86 13069417283

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

The contact address above may be used to request information about how we process your data or to exercise privacy rights. Other organizations may act as separate controllers when they independently determine their own processing purposes.

3. Information at Different Points of Interaction

Visiting pages. Web requests may contain an IP address, device and browser details, approximate location inferred from network information, referring pages, time of access, and technical event data. Cookies and comparable storage can also maintain sessions and store user preferences.

Selecting and ordering goods. An order may contain your name, email address, phone number, shipping and billing addresses, items chosen, order number, applicable prices, tax and delivery information, and the current transaction status. Relevant payment results and limited transaction references may be received from the checkout payment process. Please do not send complete payment-card numbers to support.

Creating or accessing an account. If account features are offered, information may include your account identifier, contact information, saved preferences, and order history. Login methods may be provided by the store's account technology. We do not ask you to email an account password or one-time sign-in code.

Discussing an order with us. When you contact support, we receive the messages and details you choose to provide, such as photographs of a damaged product, a delivery complaint, or a return request.

Marketing preferences. If you choose to receive promotional communications where offered, we may record the contact details, preferences, and consent or opt-out information needed to honor your choice.

Information generally comes from you, your use of the website, or a provider involved in checkout, account access, delivery, security, or customer assistance.

4. Processing Purposes and Legal Bases

Information is used to make the requested shopping transaction possible: showing order details, confirming payment status, arranging shipment, communicating important updates, and resolving complaints or returns. Where a legal basis is required, these uses are generally necessary for performance of a contract or pre-contract steps requested by you.

We also process relevant records to comply with legal obligations, including applicable tax, accounting, consumer-protection, and lawful regulatory requirements. Security monitoring, service reliability, and prevention of fraudulent activity may rely on legitimate interests where permitted, following an appropriate balancing of those interests and your rights.

Processing that requires consent—for example, particular optional cookies or forms of promotional communication—will rely on consent where applicable. Consent may be withdrawn for future processing through an available preference mechanism or by contacting us. The exact basis for an activity depends on the processing and the law that applies to you.

5. The Services That Help an Order Move Forward

Our storefront uses Shopify commerce technology to provide an online shopping environment. Personal information can also be shared, as reasonably necessary, with the actual payment providers available at checkout, delivery companies handling parcels, technology and security providers, and providers supporting customer communications or lawful business administration.

For example, a delivery company needs address and recipient details to transport goods; a payment processor needs information relevant to authorizing or settling payment; and an account or security provider may handle authentication or suspicious-access signals. The particular providers involved depend on the services used for your transaction.

Information may additionally be disclosed when legally required, to protect legal rights, or during an authorized business transfer with applicable protections. We do not assume that every optional analytics, advertising, or social-media integration is active on this Website.

6. Cookies, Preferences, and Advertising

Some cookies or equivalent technologies support functions such as cart continuity, checkout sessions, authentication, fraud prevention, and essential technical operations. Other technologies, if enabled, can support performance measurement, personalized content, or advertising. Their presence, purposes, retention, and applicable consent requirements depend on the website features in use.

You can use your browser settings to block or delete cookies; however, disabling essential storage may affect the ability to sign in or complete checkout. Where a cookie banner or privacy-preference control appears on the Website, use it to manage the choices available there.

Promotional messages, where sent, are subject to applicable permission and unsubscribe requirements. If laws in your jurisdiction give you the right to opt out of targeted advertising, the sale or sharing of personal information, or qualifying profiling, you can use any relevant preference or opt-out facility provided on the Website or email service@pivsora.com to make a request. We will address applicable rights according to the actual processing practices and law.

7. International Handling and Service Locations

Because Hubei Lingtongxia Trading Co., Ltd. operates from China and online commerce may involve services in other locations, information may be accessed or processed outside the country where you live. Such transfers can involve differing privacy laws. When an applicable privacy law requires a transfer mechanism or safeguard, the relevant transfer will be handled using a lawful arrangement. You may contact us for information about protections relevant to your data.

8. How We Decide When to Delete Data

We do not apply one universal retention period to every record. Order details may be needed to complete the purchase, support a refund or warranty claim, and satisfy accounting or other legal requirements. Security records may be kept for a period reasonably necessary to investigate misuse. Support correspondence is kept only as needed for legitimate service, dispute, or compliance purposes.

Once there is no continuing need or legal basis, information is deleted, anonymized, or appropriately restricted, taking account of backup and legal-preservation requirements. An account deletion request does not necessarily require immediate deletion of transaction records we are legally obliged to keep.

9. Information Security and Account Precautions

Reasonable technical and organizational safeguards are used to reduce risks of unauthorized access, alteration, or disclosure. Access should be limited to people and providers who need the information for authorized purposes. No electronic service can guarantee absolute protection, and you should protect passwords and sign-in codes, use secure devices, and promptly report suspected account compromise.

10. What You Can Ask Us to Do

Depending on the law that applies to you, privacy rights may include access to personal information, correction, deletion, data portability, restriction or objection to processing, withdrawal of consent, and an explanation or review of certain automated decisions. Rights concerning targeted advertising or the sale or sharing of information may also apply in some jurisdictions. Legal exemptions and recordkeeping duties can limit particular requests.

To submit a request, email service@pivsora.com and explain what you would like us to review. We may ask for reasonable identity verification before disclosing or changing personal information. We will respond within the period required by applicable law. Where relevant law allows it, an authorized agent may submit a request on your behalf, and you may appeal a decision or complain to a competent data-protection authority.

11. Children and Other Websites

The Website is intended for lawful online shopping and is not directed toward children. We do not knowingly seek to collect children's personal information in violation of applicable law. A parent or guardian who believes a child has provided information can contact us for review.

Links from the Website may lead to other services with independent privacy practices. Their operators control those practices, and you should read their notices before providing information to them.

12. Revisions and Questions

We may change this Privacy Policy if our information practices, legal duties, or website features change. The date at the top identifies the version. When a law requires additional notice or consent for a change, we will follow that requirement.

For questions about your personal information or this policy, contact the Data Controller through the email or phone stated in Section 2.