Shipping Policy
Effective Date: November 12, 2026
Last Updated: November 12, 2026
1. Order Processing Time
At Pivsora, we aim to process and dispatch orders as efficiently as possible.
Orders are normally processed within 1–3 business days after successful payment confirmation. Processing includes payment verification, order preparation, packaging, and arranging shipment with our logistics partners.
Business days are Monday through Friday, excluding weekends and applicable public holidays.
Please note that order processing time is separate from shipping transit time. Orders containing multiple items may be shipped separately depending on product availability and fulfillment requirements.
2. Shipping Methods and Estimated Delivery Times
We offer standard international shipping to eligible destinations.
Our estimated shipping timeline is as follows:
- Order Processing: 1–3 business days
- Standard Shipping Transit: 7–15 business days
- Estimated Total Delivery Time: 8–18 business days
Delivery estimates begin after payment confirmation and include both processing and transit time.
Actual delivery times may vary depending on the destination, customs clearance, carrier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.
These timelines are estimates rather than guaranteed delivery dates. Any mandatory delivery requirements under applicable consumer protection laws will take precedence.
3. Shipping Destinations and Countries We Serve
Pivsora offers international shipping to selected countries and regions.
Our proposed standard shipping destinations include:
North America:
- United States
- Canada
Europe:
- United Kingdom
- Ireland
- Germany
- France
- Italy
- Spain
- Portugal
- Netherlands
- Belgium
- Austria
- Denmark
- Sweden
- Finland
- Poland
- Czech Republic (Czechia)
Oceania:
- Australia
- New Zealand
Asia:
- Japan
- Singapore
- Malaysia
Middle East:
- United Arab Emirates
Shipping availability may vary depending on the specific delivery address, product category, carrier coverage, and applicable shipping restrictions.
Important Shipping Restrictions:
Some remote areas, islands, overseas territories, military addresses, and locations with limited carrier services may not be eligible for delivery.
Certain products may also be subject to destination-specific shipping restrictions.
The available shipping destinations and methods are confirmed during checkout. If your country or address is not available at checkout, we may not currently be able to fulfill your order to that location.
For questions about shipping availability, please contact service@pivsora.com before placing your order.
4. Shipping Fees and Free Shipping Policy
Pivsora provides the following standard shipping fee structure for eligible delivery destinations.
Free Standard Shipping
Orders with an eligible merchandise subtotal of US$59.00 or more qualify for free standard shipping.
Standard Shipping for Orders Below US$59.00
Orders with an eligible merchandise subtotal below US$59.00 are subject to shipping fees calculated during checkout.
Shipping fees may vary based on the delivery country, destination address, selected shipping method, and characteristics of the items purchased.
Free Shipping Eligibility Rules
- The free shipping threshold is calculated based on the merchandise subtotal after applicable discounts and before shipping charges and taxes.
- Free shipping applies to eligible standard shipping services only.
- Expedited or special delivery services, where available, may incur additional charges.
- Certain oversized, restricted, or special-handling products may be excluded from free shipping eligibility where clearly disclosed before payment.
- The final shipping fee, including any applicable free shipping discount, will be displayed at checkout before payment confirmation.
Customers will not be charged additional shipping fees by Pivsora after placing an order unless a separate charge is expressly agreed upon, subject to applicable law.
Import duties, customs charges, and applicable taxes are addressed separately in Section 6.
5. Order Tracking and Shipping Confirmation
Once your order has been dispatched, we will normally send a shipping confirmation to the email address or other contact channel associated with your purchase.
Where tracking is available, the confirmation will include a tracking number or tracking link.
Please allow time for the carrier's tracking system to update after dispatch. Tracking information may not appear immediately after the shipping label is created.
If you have not received shipping confirmation or need assistance locating your package, please contact service@pivsora.com with your order number.
6. Customs Duties, Import Taxes, and Additional Charges
International shipments may be subject to customs inspections, import duties, local taxes, or customs clearance fees imposed by the destination country.
Whether these charges are collected at checkout or upon import depends on the destination and the purchase terms presented before payment.
Unless expressly stated as prepaid or included in the checkout total, applicable import duties and customs-related charges may be collected by the relevant customs authority or shipping carrier, subject to applicable consumer protection and disclosure laws.
Customs clearance procedures may occasionally cause delivery delays.
Pivsora will comply with applicable laws governing the disclosure and collection of shipping-related taxes and charges.
7. Shipping Address Accuracy and Changes
Customers are responsible for providing accurate and complete delivery information during checkout, including:
- Recipient's full name
- Street address and house number
- Apartment, suite, or unit number, if applicable
- City, state, or province
- Postal or ZIP code
- Country or region
- Valid contact telephone number
If you notice an error in your shipping information after placing an order, please contact service@pivsora.com as soon as possible.
We will make reasonable efforts to assist with corrections before dispatch. However, address changes cannot be guaranteed once an order has been processed or transferred to a shipping carrier.
If a delivery fails because of incorrect or incomplete information, the circumstances will be reviewed individually in accordance with the order terms and applicable consumer protection laws.
8. Delayed, Lost, or Missing Packages
Although we aim to deliver orders within the estimated timeframe, unexpected shipping delays may occur.
Potential causes include customs inspections, severe weather, transportation disruptions, incorrect delivery information, public holidays, or unusually high shipping volumes.
If your package has not arrived within the estimated delivery period, tracking information has stopped updating for an unusual amount of time, or your order is marked as delivered but cannot be located, please contact our customer support team.
When contacting us, please provide your order number, tracking number if available, and a description of the issue.
We will review the delivery status and, where appropriate, coordinate with the relevant shipping carrier to investigate the matter.
If a package is confirmed lost or a delivery obligation has not been fulfilled, we will provide an appropriate resolution in accordance with applicable consumer laws and our Return & Refund Policy.
A carrier's delivered status does not automatically eliminate any statutory consumer rights.
9. Damaged, Incorrect, or Incomplete Deliveries
If your order arrives damaged, contains an incorrect product, or is missing one or more items, please notify us as soon as reasonably possible.
Contact service@pivsora.com with the following information:
- Your order number
- A description of the issue
- Photographs of the product or packaging, if available
- Details of any missing or incorrect items
We will review the circumstances and determine an appropriate resolution, which may include a replacement, refund, or another remedy consistent with applicable law and our Return & Refund Policy.
Please retain the original packaging where reasonably possible, particularly if it may help document shipping damage.
Nothing in this policy limits your mandatory rights under applicable consumer protection laws.
10. Contact Information
For questions about shipping destinations, delivery estimates, shipping charges, order tracking, or delivery issues, please contact our customer support team.
Operating Company: Hubei Lingtongxia Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKFCQRD1D
Company Address: Factory Building 6-1741, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province, China
Website: https://pivsora.com
Support Email: service@pivsora.com
Contact Phone: +86 13069417283
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (UTC+8, China Standard Time)
Please note that the company address above is provided for business identification and correspondence purposes. It is not an authorized return address unless our customer support team specifically instructs you to send a return there.